Introduction
Eloquence AI Learning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account information (email address, username)
- Learning preferences (target language, proficiency level, learning goals)
- Profile customization (AI partner preferences, communication style)
Learning Data
To personalize your learning experience, we store:
- Key facts and preferences you share (e.g., learning goals, interests)
- Your language learning progress and milestones
- Recent conversation context (cached for up to 12 hours for performance)
- Vocabulary practice and quiz responses
- Corrections and feedback data
We do NOT permanently store complete conversation transcripts.
Automatically Collected Information
- Device information (iOS version, device model)
- Usage statistics (session duration, feature usage)
- Performance data and error logs
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our language learning services
- Personalize your learning experience and AI partner interactions
- Track your progress and adapt difficulty to your level
- Generate relevant learning content and exercises
- Process payments and manage subscriptions
- Send important updates about your account or the service
- Analyze usage patterns to improve our app and features
- Detect and prevent fraud or abuse
AI and Data Processing
Eloquence uses third-party AI services (including Google Gemini and OpenAI) to power conversations and learning features. When you interact with your AI partner:
- Your messages are sent to AI providers for processing
- Conversation context is maintained to provide personalized responses
- AI providers may use data to improve their models (subject to their privacy policies)
- We do not share personally identifiable information beyond what's necessary for service operation
Data Storage and Security
Your data is stored securely using Google Cloud Platform and Firebase services with industry-standard encryption:
- Data is encrypted in transit (HTTPS/TLS) and at rest
- Access to user data is restricted to authorized personnel only
- We implement regular security audits and updates
- Firebase Authentication handles secure user authentication
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: With third-party providers who assist in operating our service (AI providers, cloud hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition (with notice to users)
Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@eloquenceailearning.com
Children's Privacy
Eloquence is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal information within 30 days, except where we're required to retain it for legal purposes.
International Users
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of Eloquence after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: